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Meet Cole,
our AI caller

Cole automates outgoing verification, confirmation, and data collection calls. He navigates phone trees, leaves voicemails, retries intelligently, and handles callbacks end-to-end. 70% cost reduction, 10x faster processing, 99% accuracy.

View sample workflows
70%
cost reduction
10x
faster processing
99%
accuracy

How Cole works

A simple, proven process that automates your outbound calling workflows with intelligent AI

01

Define your call workflow

Tell Cole what calls to make, what information to collect or verify, and how to handle different scenarios—just like training a human caller, but faster.

02

Cole learns your process

Cole remembers your call scripts, verification steps, and business rules. For each call, Cole tracks the conversation context and outcomes to ensure consistency.

03

Automated call execution

Cole makes outbound calls, navigates phone trees, leaves voicemails when needed, and handles callbacks automatically. Each call follows your defined workflow while adapting to real-time responses.

04

Human oversight when needed

Our team reviews edge cases and complex scenarios, ensuring Cole's performance meets your standards. Think of them as quality assurance specialists keeping everything on track.

05

Clean, structured results

Get consistently formatted call outcomes—verified data, confirmation statuses, collected information—ready to integrate into your systems with no manual cleanup.

06

Continuous improvement

We monitor call quality, track success rates, and refine Cole's approach over time. Your workflows get smarter and more efficient with every batch of calls.

Insurance

Transform insurance operations with AI automation and human oversight. Accelerate cycle times from FNOL to settlement while reducing leakage.

Key capabilities

  • →Third-party verification calls
  • →FNOL intake & claims processing
  • →Non-claim support & policy inquiries
  • →Claims back-office clerical

Impact metrics

↓ 40-60%
Cycle Time
↓ 25-35%
Leakage
↑ 15-20pts
NPS
Insurance AI assistant

Healthcare

Deliver patient-centric support with reduced overhead. Automate inquiries, streamline onboarding, and ensure 24/7 availability.

Key capabilities

  • →Customer & patient support
  • →Provider onboarding & credentialing
  • →Appointment scheduling & reminders
  • →Benefits & coverage inquiries

Impact metrics

↓ 50-70%
Wait Times
↓ 60% faster
Onboarding
↑ 25pts
Satisfaction
Healthcare AI assistant

Marketplace operations

Scale trust and compliance operations for marketplace platforms. Accelerate merchant onboarding and maintain integrity with AI-powered verification.

Key capabilities

  • →Merchant onboarding & KYB calls
  • →Business verification & compliance
  • →Content moderation & quality control
  • →Seller support & dispute resolution

Impact metrics

↓ 50-65%
Go-Live Time
↓ 40%
Fraud Risk
↑ 30%
Trust Score
Marketplace operations AI assistant

Don't see your use case? Chances are, we already do it — let’s talk.

From claims to compliance to content review—if it follows an SOP, we can automate it. Get a free SOP consultation and see how AIBPO adapts to your needs.