Outbound that actually gets through
AI voice + multi-touch automation for repeated dials, IVRs, and structured follow-ups.
Purpose-built workloads
Tackle the most time-consuming outreach workflows in healthcare and insurance.
Every 90 days at scale. Auto-attest provider-locations, capture evidence, push 2-day updates.
AI dials clinics & PA lines, confirms status, requests missing docs, retries until complete.
Automate payer status calls, capture CARC/RARC, request reprocessing, log outcomes.
Pre-service verification through payer IVRs with structured fields back to your system.
Orchestrate outreach to employee, employer, provider with smart retries and audit logs.
Multi-touch outreach to insureds, witnesses, third parties to complete missing details.
The hidden cost center
Your teams spend hours dialing, navigating IVRs, and leaving voicemails.
AIBPO handles the repetitive 80% and hands humans the 20% that needs judgment.
How it works
Load your list
Providers, members, employers, or claim parties
Pick a playbook
Directory, Prior Auth, Care Gaps, or Three-Point
AI handles outreach
Dials, navigates IVRs, asks questions, captures data
Humans step in
For edge cases, escalations, or warm transfers
What's under the hood
Smart Retry Orchestration
Learns best-time-to-reach by entity type
IVR Navigation
Detects menus, presses DTMF, adapts to clinic trees
Natural Voice
Low-latency ASR/LLM/TTS with guardrails
Structured Data
Turn calls into fields and codes
Human-in-the-Loop
Instant escalation with full context
Compliance Ready
HIPAA, TCPA-aware with audit logs
What ops leaders get
Typical outcomes
Frequently asked questions
No. It's built for non-sales workflows: verification, status checks, reminders, and follow-ups.
Yes. The agent detects IVRs, presses DTMF, asks for departments, and keeps trying within your configured windows.
We inject consent language, honor DNC/TCPA rules, redact sensitive content, and maintain tamper-evident logs. BAAs available.
We escalate to a human and pass full context (transcript, attempts, entities) for seamless handoff.
Ready to stop living in phone jail?
See how outbound automation closes gaps, shortens cycles, and protects compliance.